Case Study: Montgomery County Hospital District achieves $1 million annual revenue increase with Experian Health

Montgomery County Hospital District - Customer Case Study

Montgomery County Hospital District, a Conroe, Texas-based provider of emergency and non-emergency ambulance transport, struggled to verify patient demographic data at the time of service and to better segment patient accounts for collections. The district partnered with Experian Health to address these billing and revenue cycle challenges, using Identity Verification and Patient Financial Clearance.

Experian Health implemented a process to validate and correct demographic information while scoring private-pay accounts by likelihood to pay. This allowed MCHD to focus staff on higher-value accounts and send low-probability accounts to collections sooner, resulting in an annual revenue increase of $1 million, a 10 percent lift, a 20-day reduction in accounts receivable, and an 80-to-1 ROI.

Montgomery County Hospital District

Karen Webb

Billing Manager