Case Study: Saratoga Hospital achieves 400% increase in cash collections with Experian Health Patient Estimates

Increasing cash collections from patients by 400%? Tell me more

Saratoga Hospital, a New York healthcare provider with 450 physicians and 19+ locations, needed a better way to determine patient payment responsibility as high-deductible health plans increased out-of-pocket costs. The hospital lacked the data and tools to accurately identify copays, deductibles, and coinsurance, making upfront collections difficult.

Experian Health implemented Patient Estimates, a web-based pricing transparency tool that helps create accurate patient estimates before or at the point of service. With better pricing insight and greater patient transparency, Saratoga Hospital increased cash collections by 400% from 2015 to 2018, while also giving staff more confidence in requesting payment prior to service.

Saratoga Hospital

Andrew Serge

Director of Patient Access