Case Study: Cincinnati Children’s Hospital Medical Center reduces patient invoicing costs with Experian Health

How Cincinnati Children’s turned routine patient bills into customized communications that increased revenue and patient satisfaction

Cincinnati Children’s Hospital Medical Center, a nonprofit academic medical center, was struggling with long, hard-to-understand patient billing statements that ran two to four pages and made it difficult to share timely personalized messages. Updating even simple information like phone numbers or office hours was slow and costly, so the hospital looked to Experian Health and its Patient Statements solution.

Experian Health helped Cincinnati Children’s combine hospital and physician billing into a single, easier-to-read statement with customized messaging support and quick content updates without extra programming fees. The change reduced statements from two pages to one, lowered printing and mailing costs, and delivered about $840,000 in yearly savings, while also improving patient satisfaction and generating positive feedback on the new bills.

Cincinnati Children's Hospital Medical Center

Erika

Cincinnati Children's Hospital Medical Center