Case Study: CareMount Medical achieves 24/7 patient self-scheduling with Experian Health's Patient Schedule

CareMount Medical enables 24/7 access with Patient Schedule

CareMount Medical, the largest independent multispecialty medical group in New York state, wanted to better meet rising patient demand for fast, convenient access to care beyond traditional office hours. To support its “CareMount 24/7” patient service platform, the organization turned to Experian Health and its Patient Schedule solution to enable online self-scheduling across specialties and providers.

Experian Health implemented guided online scheduling with automated provider rules and protocols, helping match patients to the right provider and appointment time while preserving calendar control for clinicians. The results included 24/7 booking access, stronger patient satisfaction, improved call center efficiency, and better analytics for capacity and utilization; CareMount reported an average of 30 online appointment bookings per provider per month and double-digit monthly growth in application use.

CareMount Medical

Scott D. Hayworth

President & CEO