Case Study: Blessing Health System achieves higher collections and cleaner claims with Experian Health

Automation and integration are keys to revenue cycle success

Blessing Health System partnered with Experian Health to improve revenue cycle performance and reduce registration errors. The health system was struggling with delayed eligibility and insurance verification, inaccurate upfront patient estimates, and high denials and low collections, all made worse by a manual, non-integrated workflow.

Experian Health implemented an integrated suite that included eCare NEXT®, Patient Estimates, Patient Self Service, Patient Statements, Payer Alerts, PaymentSafe®, Registration QA, and patient financial clearance tools. The result was an 80%+ increase in point-of-service collections, a jump in clean claim rate from 63% to 90%, a 27% drop in denials, and a 28-day reduction in gross A/R, along with better real-time error alerts and stronger reporting visibility.

Blessing Health System

Jill Stroot

Director, Patient Access