Case Study: Advocate Aurora Health achieves double-digit increases in patient collections with Experian Health's Collections Optimization Manager

And then there were four: how to simplify the patient collections game

Advocate Aurora Health, a top 10 not-for-profit health system, needed a better way to manage patient collections as self-pay balances grew and collections became more complex. The team was overwhelmed by 20 different collections agencies and wanted a streamlined strategy to optimize collections from account creation through zero balance. Experian Health’s Collections Optimization Manager was used to help standardize performance tracking and improve collections decision-making.

Experian Health implemented Collections Optimization Manager to provide analytics, segmentation, propensity-to-pay modeling, reporting, and agency management. This allowed Advocate Aurora Health to compare agency performance, reduce its agency roster from 20 to 4 top-performing partners, and better direct accounts to the right team at the right time. The result was double-digit annual increases in patient collections and improved account placement and follow-up.

Advocate Aurora Health

Peter Troia

Collections Manager