Case Study: LJ Hooker achieves automated expense reconciliation and two-day monthly time savings with Expensify

How LJ Hooker improved their expense management process by switching from a legacy expense management product to Expensify

LJ Hooker, Australia’s largest real estate agency, struggled with a legacy expense system implemented in 2012 that left staff frustrated and finance teams burdened with manual processes—spreadsheets, signatures, and physical receipts sent by fax or mail—and poor corporate card reconciliation. Seeking to modernize, the corporate finance team moved away from this manual workflow and adopted a new solution in 2018.

They implemented Expensify for its user-friendly interface, automated multi-layer approvals, corporate card reconciliation and two-way NetSuite sync. Implementation was fast and supportive, and the result was immediate visibility for managers, easier submissions and faster reimbursements for employees, and a recurring saving of roughly two full days per month for the finance team as expense management now runs automatically.

LJ Hooker

Justen Ramzan

Financial Controller