Case Study: Exceptional Company achieves faster expense reimbursements and stronger compliance with ExpenseAnywhere

An Exceptional Company Providing Exceptional Quality Retirement Living

Exceptional Company, Five Star Quality Care, Inc. (NYSE: FVE), is a national healthcare and senior living services provider with over 24,000 employees across 200+ facilities in 30 states. The company’s frequent travel and expense volume exposed major problems with its previous expense management system, including slow performance, limited browser support, difficult administration, inflexible workflows, weak GL support, and delayed credit card reconciliation.

ExpenseAnywhere implemented its Enterprise edition to automate and centralize the expense process, support Five Star’s complex 9-segment GL structure and four-level approval workflow, and improve reconciliation, reporting, receipt matching, and mileage reimbursement. With ExpenseAnywhere, credit card charge reconciliation was reduced from 120 days to less than 30 days, reimbursements became faster, training costs dropped, and the company gained better spend visibility, compliance, and user satisfaction.