Case Study: Global Pharmaceutical Company achieves 10-minute "golden hour" incident detection and 24x7 response with Expel

Pharmaceutical company selects Expel for 24x7 monitoring, detection and response

Global Pharmaceutical Company, a rapidly growing maker of life-changing therapies, faced widening security gaps as its IT footprint expanded. Their incumbent MSSP provided only eight-by-five coverage and generated alerts without meaningful investigation, leaving blind spots across R&D, manufacturing, global networks and BYOD endpoints. Needing a partner that could deliver 24x7 coverage and an “immersion” approach to operate inside the critical 10-minute “golden hour,” the company selected Expel’s 24x7 service with hunting.

Expel deployed continuous monitoring, threat hunting and a collaborative “swarming” response model using Expel Workbench, onboarding in about five days and quickly tuning data flows. As a result, the Global Pharmaceutical Company can detect and respond within the first 10 minutes of an incident, benefit from proactive resilience recommendations that have prevented similar attacks, and use Expel Workbench data to demonstrate risk reduction and ROI to stakeholders. The transparent, interactive relationship with Expel also improved visibility, reduced risk and streamlined incident response across the organization.