Case Study: Make-A-Wish Foundation achieves faster cloud security and threat response with Expel

Make-a-Wish Foundation moves safely and securely to the cloud with Expel

Make-A-Wish Foundation of America, a nonprofit serving critically ill children across the U.S. and internationally, was accelerating a major move to the cloud and remote work when the pandemic hit. As it shifted to Microsoft Azure and SaaS tools like Microsoft Office 365 and Salesforce, the small IT security team faced noisy alerts, limited cloud-security expertise, and growing concerns about protecting sensitive donor and medical data from threats like business email compromise.

Expel provided Managed Detection and Response (MDR) to help secure Make-A-Wish’s cloud infrastructure and SaaS environment with 24×7 monitoring, alert triage, and automated investigation/remediation workflows. With Expel, the team cut alert-to-fix time from days to minutes, saved hours per incident, and avoided the need for an estimated two to three additional staff members and shifts, worth about $180,000 annually.

Make-A-Wish Foundation of America

Marcus Brown

Infrastructure and Security Manager