Case Study: Better.com achieves 24x7 cloud monitoring and greater transparency with Expel

Better.com gets greater transparency and cloud monitoring with Expel’s 24x7 detection and response services

Better.com, a fast‑growing digital mortgage and home‑insurance marketplace, needed stronger, cloud‑native security after its existing MSSP failed to support new tools (CrowdStrike, Darktrace) and provide deep AWS monitoring. Facing fragmented dashboards, an overtasked IT team, and the high cost and churn risk of building an in‑house SOC, Better.com chose Expel and its 24x7 detection and response / SOC‑as‑a‑service to address those gaps.

Expel implemented a transparent, API‑driven SOC that integrated with Better.com’s existing tools, provided cloud infrastructure monitoring, and enabled real‑time collaboration via Slack; onboarding took under two days and Expel flagged pen‑test findings within minutes. As a result, Expel delivered rapid detection and response, endpoint‑based pricing that fit cloud usage, and freed Better.com to focus on strategic security work—saving the company nearly 80% compared with hiring and ramping an internal SOC team.

Better.com

Ali Khan

Director of Platform Engineering