Case Study: Cargo Movers achieves 400% quote processing growth with Expedock eBPO

Cargo Movers boosts quote processing capacity 400% with Expedock

Cargo Movers, a German freight forwarding company, faced challenges maintaining a competitive edge due to time zone limitations that prevented them from responding to quote requests outside German business hours, rising customer demands for faster turnarounds, and talent shortages. To address these constraints on their business growth, they partnered with Expedock to implement a tailored Sales Support solution.

Expedock provided a freight-experienced specialist who was rapidly onboarded and integrated with the company's processes. This solution led to a 400% increase in quote processing capacity within weeks and achieved an 8.7% win rate on new spot business. The partnership with Expedock enhanced customer responsiveness across time zones and positioned Cargo Movers for significant expansion.

Cargo Movers