Case Study: Transitioning Logistics Services Provider achieves smoother, more cost-effective logistics transition with Expeditors

Transitioning Logistics Services Provider - Customer Case Study

Transitioning Logistics Services Provider, an industry-leading storage solutions company, needed reliable, fast, and cost-effective delivery to North America, along with shipment visibility, enhanced security, escort services for high-value goods, proactive exception management, and U.S. Customs Brokerage support. The company was also looking to reduce logistics costs through consolidation while avoiding disruption to revenue recognition during quarter end.

Expeditors assigned a full-time Transition & Implementation Manager, mapped the end-to-end logistics process, implemented EDI and transportation/visibility integration, built detailed SOPs and training, set up a consolidation program, and launched a 24x7 Network Management Center for proactive monitoring. Expeditors completed the transition in 5–6 weeks with minimal supply chain disruption, improved visibility and security, and helped the customer achieve cost savings through order consolidation; the customer said it was “the most effective transition they have ever experienced by a logistics partner.”