Case Study: Large Global Clothing Retailer improves customs compliance visibility with Expeditors

Large Global Clothing Retailer Company - Customer Case Study

Large Global Clothing Retailer Company was facing customs audits in multiple locations around the world, but had limited visibility into its import customs activity, declaration cycle times, and exception management. With a local broker setup that lacked central oversight, the company needed help monitoring customs declarations and reducing compliance risk. Expeditors was brought in to support this challenge.

Expeditors implemented a regionally staged onboarding program led by transition and implementation managers, with U.S.-based project oversight. Using Client SOP Builder to standardize global and local procedures and VendorReferrals® to manage discrepancies, Expeditors helped rationalize brokers, improve visibility into root causes, and establish a targeted declaration review process. The result was a more structured global transition, better exception tracking, daily and monthly document sharing, and an ongoing monthly compliance assessment to support risk reduction.