Case Study: Global Ocean Export Services Company improves supply chain visibility and customer service with Expeditors

Global Ocean Export Services Company - Customer Case Study

Global Ocean Export Services Company, a multi-billion dollar global leader in packaging and packing solutions, was expanding its product line and global sourcing footprint but lacked scalable processes, system visibility, and consistent support across its export operations. With more than 30,000 FEUs in annual U.S. export volume, the company struggled to give timely shipment status updates, manage evolving compliance and routing requirements, and reduce frequent delays and customer service failures.

Expeditors implemented a multi-faceted export program that included booking, documentation management, communication support, Trade Partner Center for centralized requirements management, export compliance support, and an Order Management program for tracking milestones and performance. Expeditors’ solution improved visibility across all parties through a single source, increased workflow efficiency, and created a more reliable and compliant supply chain. The result was better customer service, lower costs, shorter order-to-cash cycles, and performance scorecards that supported ongoing process improvement.