Case Study: Equipment Manufacturer Company streamlines export operations with Expeditors

Equipment Manufacturer Company - Customer Case Study

Equipment Manufacturer Company, a heavy equipment manufacturer selling in more than 100 countries, worked with Expeditors to improve how it managed export orders across dozens of plants and tens of thousands of SKUs. The company faced growing complexity, inconsistent processes across finished goods, production materials, and service parts, and service-level challenges in difficult logistics and regulatory environments.

Expeditors led a process design and optimization project that included training, detailed process mapping, and collaborative workshops to redesign workflows for each product group. The team created a hierarchical process map, more than 40 Process Detail Sheets to support EDI development and outsourcing, and stronger operating metrics and reporting. As a result, Equipment Manufacturer Company reduced staff time burden, improved accuracy, eliminated rework, and gained much better visibility and stakeholder communication.