Case Study: QBT achieves seamless, centralized bid & RFP responses with Expedience Software

Making Bid Responses as Seamless as Booking Travel

QBT, an Australia-based corporate travel specialist serving clients such as the Australian Government, struggled to manage RFPs and bid responses despite a strong focus on seamless service. The team lacked a centralized content library, found their previous bid-management software hard to navigate, and needed a customizable template and better handling of Excel-based RFPs. QBT engaged Expedience Software and its Proposal Automation suite, including the Excel RFP add-on that integrates Excel responses into Microsoft Word.

Expedience Software implemented an automated, customizable proposal template, centralized QBT’s proposal content, and delivered tailored training so the bid team could manage updates independently. The rollout — anchored in the Word-based Expedience tools — made the RFP process much more efficient, produced significant time savings for QBT’s bid writers, and freed the team to focus on higher-value work.

QBT

Sara Nedelkoska

Commercial Bid Writer