Case Study: SpaMedica achieves centralised operational visibility and CQC compliance with Expansive Solutions' CAFM

How SpaMedica transformed their operational visibility, control and CQC compliance with a CAFM

SpaMedica is a leading private eye hospital and NHS provider specialising in cataract surgery, operating a rapidly growing network of facilities. Their Facilities Management team struggled to manage multi-site operations without a centralised digital platform, relying on phone and email for work requests and lacking visibility into KPIs and compliance, so they engaged Expansive Solutions to deliver a CAFM/EFM solution.

Expansive Solutions implemented its CAFM platform, migrating data, configuring bespoke workflows and training teams in a 12-week rollout to mobilise work order management and streamline compliance. The system enabled real-time reporting by engineers and contractors, structured compliance documentation for CQC inspections, and KPI reporting; it processed 6,000 work orders in year one, delivered 100% KPIs in May 2022, now centrally controls 38 hospitals and supported SpaMedica’s rapid growth and improved operational control.

SpaMedica

James Clarke

Head of Property