Case Study: Fitness First achieves reduced downtime and improved maintenance efficiency with Expansive FM

How Fitness First transformed their maintenance management with Expansive FM

Fitness First, operating 49 UK gym sites, was struggling with a failing legacy FM system that caused daily outages, missed alerts and poor contractor visibility, putting compliance, service KPIs and costs at risk. They engaged Expansive Solutions and its Expansive FM CAFM platform to replace the clunky system and urgently modernize work order and maintenance management across the estate.

Expansive Solutions implemented a phased rollout starting with work order management, extracting and migrating data into Expansive FM and going live within five weeks, enabling automated work orders, mobile-first communications, KPI reporting and better job prioritization. The result was reduced equipment and facility downtime, higher first-time fix rates, improved engineer efficiency and clearer performance reporting, freeing the management team to focus on next-stage digital transformation.

Fitness First

Greg Plummer

Facilities Helpdesk Manager