Case Study: Evolution Wellness achieves a 50% reduction in time-to-fix with Expansive Solutions' CAFM

How Evolution Wellness rolled out a single CAFM solution across 5 countries, 6 brands and 160 gyms in just 12 weeks

Evolution Wellness, a global leisure business operating 160 gyms across five Asian countries, was struggling with a clunky, English-only legacy CAFM that staff wouldn’t use, leaving managers with poor visibility, slow response times and a low first-time fix rate. Seeking a better facilities management platform, they selected Expansive Solutions to provide a single, configurable CAFM tailored to regional needs.

Expansive Solutions implemented a multi-language, country-specific CAFM with bespoke workflows, mobile reporting (including photos and video), automated triage and real-time dashboards, rolling out across 160 sites in 12 weeks and training 680 staff. The new Expansive solution centralized reporting, handled 22,000 work orders in the first year, reduced time-to-fix by 50% and improved engineer engagement and first-time fixes.

Evolution Wellness

Gwendolyn Koh

Property Manager