Case Study: Activate Learning achieves FM digital transformation and centralised CAFM with Expansive Solutions

How Activate Learning kickstarted their FM digital transformation with Expansive FM

Activate Learning, an education group operating eight high-tech college campuses in South East England, faced an analogue and fragmented FM operation in 2019—paper, Excel and email, eight separate helpdesks, no central data, poor visibility, slow response times and compliance risk. They ran a tender and chose Expansive Solutions to provide a single helpdesk and Expansive FM CAFM platform to replace the ad-hoc systems.

Expansive Solutions implemented a centralised CAFM and helpdesk with planned automated workflows, a mobile portal for engineers, document management and full user training, delivering the full system in 16 weeks. The deployment enabled central triage of requests, real-time mobile recording, faster response and tracked compliance—15,000 jobs triaged in 18 months and 40 engineers trained—giving Activate Learning the data and visibility to drive budget and staffing decisions.

Activate Learning

Alan Jones

Director of Group Facilities Operations