Case Study: Quality Forklift speeds invoicing and streamlines field service with ExpandIT

Quality Forklift - Customer Case Study

Quality Forklift, a forklift service and sales business, faced challenges with its outdated paper-based system for field technicians, which led to lost paperwork and billing delays. The company partnered with ExpandIT to implement a mobile field service solution that integrated with their existing Epicor system, aiming to digitize workflows and improve efficiency for their technicians on the road.

ExpandIT provided a tablet-based solution that allowed technicians to manage service orders, capture customer signatures, and instantly send data back to the office. This integration eliminated paper, accelerated the invoicing process from 6-7 days down to 1-2 days, and provided technicians with immediate access to customer history, significantly improving service quality and operational awareness.

Quality Forklift