Case Study: Manusa increases service efficiency with ExpandIT Mobile Service

Manusa cuts paper service requests from 100% to 10% with ExpandIT

Manusa, a leader in automatic door systems, faced a challenge in streamlining customer service for its team of field technicians. They needed a mobile software solution to integrate with their Microsoft Dynamics NAV ERP system, aiming to eliminate paperwork, reduce administrative tasks, and improve communication between the back office and the field. Their Dynamics NAV partner recommended a solution from the vendor ExpandIT to address these needs.

ExpandIT implemented its Mobile Service solution, which featured a Planning Board & Map for efficient scheduling. This allowed technicians to manage service orders in real-time on mobile devices, even offline, and seamlessly update the NAV system. The results for Manusa were significant: paper service requests dropped from 100% to 10%, and the number of daily services increased from 50 to 66. ExpandIT‘s solution led to faster response times, higher customer satisfaction, and reduced administrative costs.

Manusa