Case Study: Manusa boosts technician efficiency and customer service with ExpandIT Mobile Service

Manusa - Customer Case Study

Manusa, a provider of automatic door systems, sought to streamline its customer service operations and improve the efficiency of its field technicians. The challenge was to find a mobile solution that would integrate tightly with their Microsoft Dynamics NAV ERP system to eliminate paperwork, reduce administrative tasks, and enhance communication. Their Dynamics NAV partner recommended ExpandIT's Mobile Service solutions to address these needs.

ExpandIT implemented its Mobile Service platform, which included a Planning Board & Map for efficient scheduling. This solution gave technicians real-time mobile access to service orders and the NAV system, even offline. The results were significant: paperwork was drastically reduced, response times improved, and service requests per day increased from 50 to 66. ExpandIT's solution successfully automated processes, cut administrative costs, and led to higher customer satisfaction for Manusa.

Manusa

Jordi Carrasco

IT Manager