Case Study: Jydsk Planteservice A/S streamlines service reporting and boosts customer satisfaction with ExpandIT Mobile Service Management

Jydsk Planteservice A/S cuts report entry delays from 14 days to instant updates with ExpandIT

Jydsk Planteservice A/S, Denmark's largest supplier of plant solutions for businesses and public institutions, faced a challenge with its manual, paper-based reporting system. Their 4000+ customers required regular service visits, and the handwritten reports from these visits took a long time to be manually entered into their ERP system, causing significant delays. To improve and streamline this cumbersome process, they turned to ExpandIT and implemented its Mobile Service Management solution.

ExpandIT's solution digitized the entire reporting process, enabling service gardeners to use their mobile phones to complete electronic reports. This provided immediate data distribution into the ERP system, drastically reducing the previous 14-day information delay. The results included a much faster and smarter process, the ability for gardeners to make on-the-spot sales with real-time inventory access, and increased customer satisfaction due to immediate electronic reports and faster product delivery. Jydsk Planteservice reported being very happy with ExpandIT's support and their excellent understanding of the business needs.

Jydsk Planteservice A/S