Case Study: Jydsk Planteservice A/S streamlines service reporting with ExpandIT Mobile Service Management

Jydsk Planteservice A/S - Customer Case Study

Jydsk Planteservice A/S, Denmark's largest supplier of plant solutions, faced the challenge of an inefficient, paper-based reporting system for its 4000+ customers. Their manual process, where service gardeners filled out forms by hand for later office entry, was cumbersome and could delay data entry into their ERP system by up to 14 days. This created significant operational lag, sometimes preventing them from realizing they needed to order new stock. To address this, they turned to vendor ExpandIT and implemented its Mobile Service Management solution.

The ExpandIT solution digitized the entire workflow, allowing service gardeners to use their mobile phones to see tasks, track time, and register plant replacements, with all data immediately distributed to the ERP system. This eliminated the two-week delay, streamlining ordering and ensuring adequate stock. The measurable impact includes greatly increased customer satisfaction, as clients now receive electronic inspection reports immediately after a service call and get new products faster. ExpandIT's tailored system has been so successful that the collaboration is now expanding to include sales and delivery orders.

Jydsk Planteservice A/S

Pernille Bach

Back Office and BI Manager