Case Study: Connected Wind Services achieves consistent, user-friendly service management across Europe with ExpandIT Service Management

Connected Wind Services - Customer Case Study

Connected Wind Services, a leading wind turbine maintenance provider in Europe, faced a challenge standardizing its operations across three different countries. Each subsidiary used its own separate in-house solution and ERP system, hindering growth and consistent service reporting. The company chose to implement ExpandIT Service Management to support its new digital service concept and integrate with a single, unified ERP platform.

ExpandIT provided a seamless integration with Microsoft Dynamics NAV, creating a user-friendly and flexible system for on-site engineers. The solution centralized all service data, enabling consistent reporting and future optimizations based on comparable international data. A key measurable result was the system's ease of use, as new engineers required only half a day of training to become proficient with the ExpandIT software.

Connected Wind Services

Jakob Muus

Chief Service Officer