Case Study: a technology repair company boosts fulfillment efficiency 5x with Exotec Skypod automation

How a Tech Company Fixed Fulfillment with Automation

a technology repair company that processes electronics like phones and tablets from hundreds of stores faced major operational challenges. Its labor-heavy, manual storage and picking processes were inefficient for its just-in-time strategy, leading to difficulties in workforce planning and inventory management. The company also struggled to utilize its warehouse space effectively while handling a growing volume of fragile devices. They urgently needed a scalable automation solution from a vendor like Exotec.

Exotec implemented its Skypod goods-to-person system, an automated storage and retrieval solution (AS/RS) integrated by Hy-Tek Intralogistics. The results were transformative, increasing productivity by five times. The system boosted storage density by 5x within a smaller footprint and allowed any SKU to be accessed within two minutes without damaging goods. This automation also enabled the company to reassign a large segment of its labor force to more value-added tasks.