Case Study: E.Leclerc speeds up drive-through grocery fulfillment with Exotec Skypod

E.Leclerc Reinvents Drive-Through Fulfillment — 70% Faster, 50% More Orders

The grocery retailer E.Leclerc faced significant challenges at its drive-through in Seclin, France, including long customer wait times and a limited capacity of only 800 daily orders. To overcome these operational constraints and strained working conditions for its employees, the company turned to the vendor Exotec and its Skypod system for an automated fulfillment solution.

Exotec implemented its Skypod robotic system to automate order retrieval and delivery. This solution slashed average customer wait times by over 70%, from 15 minutes to under 4 minutes, and increased the site's order capacity by 50% to 1,200 orders per day. The implementation by Exotec also drastically improved employee working conditions and led to a six-fold increase in new weekly customers.

E.Leclerc

Maxence Maurice

Director