Case Study: Departmental Fire & Rescue Service of Lot (SDIS 46) modernizes internal communication and centralizes regulatory documents with eXo Platform

Modernize Internal Communication And Centralize Access to Regulatory Documents, While Ensuring Their Quality and Reliability

SDIS 46, the Departmental Fire and Rescue Service of Lot, faced fragmented internal communications (email-only with manual mailing lists) and a dispersed, partly paper-based regulatory document base. To modernize communications and centralize reliable, up-to-date documents, SDIS 46 selected eXo Platform to deploy an on‑premise intranet and collaborative solution, including the platform’s “Process” application.

eXo Platform led a five-month rollout with workshops to structure information, organize the document repository and onboard users; processes such as document requests, help, workspace creation and validations were integrated via the “Process” app. The intranet was launched to 1,000 agents, achieving a 10% connection rate (about 140 daily connections) despite ~900 volunteers lacking regular computer access, increasing engagement through near-daily information distribution and providing fast, centralized access to regulatory documents.

SDIS 46

Colonel Patrick Magry

Deputy Department Director