Case Study: Unicoop achieves a congestion-free network and dramatic reduction in help desk calls with Exinda

Unicoop Clears Network Congestion and Dramatically Decreases Help Desk Calls with Exinda

Unicoop Tirreno, part of Italy’s Coop network with over 100 outlets, 4,500 employees and nearly one million members, faced chronic network congestion that disrupted critical services like VoIP, electronic payments and accounting. Large file transfers, SAMBA traffic and antivirus updates were saturating bandwidth, and the IT team needed visibility and prioritization controls to avoid a costly bandwidth upgrade.

By deploying Exinda, Unicoop gained full traffic visibility and implemented policies to prioritize mission‑critical applications while throttling nonessential traffic. The coop cut antivirus update traffic by 70%, eliminated network congestion, avoided a bandwidth upgrade, improved VoIP and payment performance, and saw a dramatic drop in helpdesk calls and associated costs.

Unicoop