Case Study: a top 20 global financial institution doubles KYC review productivity with Exiger

Top 20 Global Bank works with Exiger to execute and complete a 10,000+ KYC file refresh at twice the productivity rate

Exiger worked with a global top 20 financial institution that was struggling to keep up after a change to its customer risk rating model increased the volume of high-risk files requiring review. Regulatory requirements for periodic, risk-based KYC reviews created a major workload and quality challenge, leaving the bank short on resources and at risk of missing deadlines.

Exiger was retained for three years to conduct KYC refresh reviews across the United States, Europe, and Asia Pacific for more than 10,000 high-risk customer files, supported by a team of 100+ analysts and quality team leaders. The engagement helped the institution complete reviews on time, improve file completeness, and reduce quality control returns, with Exiger doubling the expected daily review productivity while significantly improving quality.