Case Study: Telstra achieves cost and efficiency gains with Exigent Group Limited

Telstra reduces reliance on law firms, increases internal capacity and achieved cost + efficiency gains through Exigent partnership

Telstra, Australia’s leading telecoms provider, was facing growing pressure on its legal team from thousands of customer and strategic contracts, plus a high volume of marketing copy reviews. In a competitive and heavily regulated market, the company needed to reduce legal costs and team size while preserving knowledge and increasing internal capacity. Exigent Group Limited stepped in as an alternative legal services partner to help address these low-value, high-volume workloads.

Exigent Group Limited implemented a flexible support model covering contract reviews and negotiations, marketing copy review, knowledge management, data analytics, and project support, with team members sometimes working onsite at Telstra to embed processes and best practices. The result was reduced reliance on law firms, lower overall legal spend, and more time for Telstra’s internal lawyers to focus on higher-value work. Telstra also gained enhanced capacity and scalability, standardized playbooks and training materials, and improved efficiency through better use of technology.

Telstra

Craig Emery

GC Retail Marketing and Media