Case Study: Pinsent Masons achieves greater operational efficiency with Exigent Group Limited

Pinsent Masons and Exigent overhaul internal and external support structures to boost operational efficiencies

Pinsent Masons worked with Exigent Group Limited to overhaul its internal and external legal administration support after an internal review showed tasks were not being assigned to the right people or skillsets. The firm needed a more efficient operating model, with better visibility and utilisation across PAs and support resources.

Exigent Group Limited helped Pinsent Masons introduce a redesigned support structure, including Team Administrators, PA Services Managers, workflow routing, and expanded outsourced document production support. The new model increased tasks sent to Exigent from 700 to 1,200 per month within two months, a 70% rise, while average manuscript production reached 35,000 pages over six months; Exigent’s team also doubled to 44 and was fully trained and integrated within eight weeks.

Pinsent Masons

Kirsty Russell

Product Owner