Case Study: Fastest Emerging Call Center Company achieves scalable growth and reduced operating costs with Exelysis

Fastest Emerging Call Center Company - Customer Case Study

Fastest Emerging Call Center Company, founded in 2008, was rapidly expanding with new locations and faced rising costs from standalone implementations that prevented common reporting, agent load balancing, centralized telecom use and easy scalability. To unify systems and support Remote Agents, SIP trunking and Location Based Routing, the company engaged Exelysis and its Contact Center/Private Cloud services to redesign the infrastructure.

Exelysis implemented a Private Cloud in a major Athens data center, integrating Exelysis Contact Center, Proxy Server, Media Gateways, CRM, VPN, databases and telecom SIP trunks, leaving each remote site with only a router and switches. The Exelysis solution supports more than 100 locations, 1,000 concurrent agents and 3,000 concurrent calls, delivering lower operating costs, economies of scale, centralized monitoring, higher availability and improved security — boosting the Customer’s ROI and enabling faster growth.