Case Study: a Los Angeles-based law firm achieves secure remote mail processing in 10 days with Exela Digital Mailroom

Los Angeles-Based Law Firm - Customer Case Study

A Los Angeles-based law firm with multiple U.S. offices struggled to adapt its operations during the COVID-19 pandemic, as it still required employees to physically collect business-critical mail from the office. This process was inefficient, created a backlog, and exposed staff to health risks. The firm needed a secure, rapid solution to digitize its mail handling and turned to Exela for its Digital Mailroom service.

Exela implemented its Rapid Response Digital Mail Solution within 10 days. The solution involved establishing a PO box and routing all physical mail to an Exela processing center, where it was digitized and distributed to remote employees via a secure online portal. This eliminated the need for staff to retrieve mail physically, strengthened information security, and ensured business continuity with scalable, disaster-resilient operations.