Case Study: Cleveland Anchor Institution achieves centralized mail efficiency with Exela Technologies

Exela’s Centralized Mail Hub Empowers Workers with Technology

The Cleveland anchor institutions, including Case Western University, Cleveland Clinic, and University Hospitals, faced challenges with their decentralized mail operations. Each institution managed its own hub, leading to redundant costs, inconsistent compliance practices, and inefficient manual processes. Exela Technologies was engaged to centralize and modernize these services.

Exela established a single, centralized mail hub that implemented automation technology like 2D bar-coding and advanced tracking systems. This solution consolidated workflows, eliminated redundant facilities, and created local employment opportunities. The results included an estimated 20% cost reduction, 100% process accuracy, and the efficient processing of over 10 million mail pieces annually for the institutions.