Case Study: Stainless Steel Fasteners achieves full traceability and 90% faster customer response with Exel Computer Systems plc (EFACS E/8)

Stainless Steel Fasteners - Customer Case Study

Stainless Steel Fasteners Ltd (SSF), a £9m turnover specialist serving oil and gas with highly bespoke, high-integrity fasteners, faced strict traceability and documentation demands, complex product configurations, and fragmented “islands” of data that made order processing error-prone and slow. The company needed accurate, dynamic part-numbering, better visibility of stock and customer history, and faster, consistent handling of orders without losing the flexibility that underpins its tight lead times — so SSF engaged Exel Computer Systems plc and its EFACS E/8 solution.

Exel Computer Systems plc implemented EFACS E/8 (paired with an in‑house configuration tool) to generate dynamic part numbers, drive workflow-based certification per order, and centralize CRM and stock information. The result was full order-level traceability, elimination of data duplication, far quicker staff onboarding, and major service improvements — including a 90% reduction in time to answer customer queries and saving about one week per month on export documentation — delivering consistent quality, visibility and responsiveness.

Stainless Steel Fasteners

Stephen Wilkinson

Managing Director