Case Study: Triton Showers boosts customer service and speeds resolution with Exel Computer Systems plc's Eagle Field Service

Eagle Field Service Brings Increased Agility & Adaptability To A Rapidly Changing Industry

Triton Showers, a long-established manufacturer focused on becoming a service-led business, needed to move away from reactive, paper-based processes and adapt to browser-, mobile- and cloud-based ways of working to meet customer demands for immediate response, 24x7 self-help and mobile access. To achieve this transformation they partnered with Exel Computer Systems plc and adopted Exel’s Eagle Field Service platform and associated services.

Exel Computer Systems plc delivered a phased, integrated solution—moving Triton from paper to electronic processes with scheduling/dispatch, mobile CRM, browser-based access, hardware and staff training—to speed up customer contact-to-resolution times, reduce the cost of provision and improve service quality and decision-making. The implementation increased staff capability and customer interaction, future-proofed Triton for mobile connectivity and social media, and, according to Service Manager Graham Neve, left the business in a much stronger position.

Triton Showers

Graham Neve

Service Manager