Case Study: Madison Square Garden boosts closed-won opportunities with ExecVision

Madison Square Garden closes 31% more deals with ExecVision

Madison Square Garden, a multi-line sports and entertainment company, sought to create consistency and accountability across its ticket sales teams to drive performance. Their existing call recording software made coaching a cumbersome task. They partnered with ExecVision for a conversation intelligence solution to address this challenge.

By implementing ExecVision, the company saw a dramatic cultural shift where 90% of reps began listening to calls weekly. ExecVision enabled a 242% lift in coaching activity, which led to a lift in performance from closing skill gaps and a 31% increase in closed-won opportunities.

Madison Square Garden