Case Study: Levelset improves sales and customer success performance with ExecVision

Levelset boosts call scores 20% with ExecVision

Levelset, a company formerly known as Zlien, faced a challenge in its customer success department where it needed to shift from a reactive to a proactive account management approach. They sought greater visibility into actual customer conversations to improve performance and partnered with ExecVision to use its conversation intelligence platform.

By implementing ExecVision's call coaching and analysis, Levelset's customer success team gained valuable insights from call reviews. The solution delivered significant results, including a 12% increase in listening time, a 20% increase in call scores, and a reduction in new hire ramp time by one-third, allowing the team to spot churn risks faster and drive better customer conversations.

Levelset