Case Study: a major UK media organisation improves transmission visibility and incident reporting with Execview

Major Media Organisation - Customer Case Study

Execview worked with a major media organisation, a major television network in the UK, whose transmission team had to manage a complex chain of content, transmission and distribution suppliers across 15 regional licences. The organisation needed much clearer visibility into where problems occurred, how they happened and what impact they had, so it could protect service quality, advertising confidence and revenue.

The company implemented Execview to produce consolidated service-level reports, drive accountability and give senior managers faster, more meaningful insight into incidents. Execview helped the team share incidents between suppliers, attribute issues correctly on closure, assess and minimise business risk, and improve collaboration with suppliers, with the longer-term goal of a complete dashboard across all platforms and channels.