Case Study: Terralis achieves expert online terrace decking advice with excentos

Terralis relies on the excentos Product Guides to provide customers online with expert advice for the perfect terrace decking.

Terralis, the private brand of Saint-Gobain, sells a wide range of terrace decking products including concrete tiles, WPC decking, paving, and ceramic tiles. To help customers with very different levels of prior knowledge choose the right materials for terrace construction, Terralis needed an online expert advice solution that could present complex product information clearly, integrate into its website, and adapt dynamically as the assortment changed. excentos provided the Product Guides to address this challenge.

excentos implemented a flexible digital advisory experience for Terralis with in-depth explanations, tips, and dynamically displayed product features combined with tailored recommendations. The guide was seamlessly integrated into the Terralis website, connected directly to the product database via automated data import, and made complex calculations easy to understand for customers. The case study does not cite specific numeric results, but the solution improved usability and enabled comprehensive, personalized terrace construction advice.

Terralis