Case Study: StepOne Inc. accelerates product enhancement and 24x7 delivery with Excellarate

StepOne Inc - Customer Case Study

StepOne Inc, a BI consulting company, needed a technology partner to help enhance its digital self-service platform and improve the Customer Admin Console used to reduce after-sales service calls. As a fast-moving startup, StepOne needed a vendor that could adapt quickly to changing priorities and align closely with its product vision; after challenges with previous providers, it partnered with Excellarate.

Excellarate, working as Synerzip in the case study, enhanced StepOne Inc’s web application using Agile practices, machine learning, and REST API automation to improve issue resolution, predict caller environments, and stabilize the backend. By leveraging time zone differences for 24x7 delivery cycles, Excellarate helped StepOne move faster to market, speed up testing, and create a team that became as productive as StepOne’s Austin team within just three months.

StepOne Inc

Erik Noren

CTO and Co-Founder