Case Study: Digital Pharmacist achieves streamlined pharmacy operations with Excellarate

Digital Pharmacist - Customer Case Study

Digital Pharmacist, a provider of HIPAA-compliant software for pharmacy operations, marketing, and patient care, needed to expand its digital pharmacy platform to better serve customers while keeping workflows compliant, scalable, and cost-efficient. The company wanted stronger two-way communication between pharmacies and patients, better consolidation of operational workflows, and a technology foundation that could support rapid growth across thousands of pharmacy locations. Excellarate helped address these needs through ongoing product development and maintenance.

Excellarate supported Digital Pharmacist by building mobile apps for Android and iOS, launching real-time messaging, creating a single-view operations dashboard, and contributing to IVR and configuration server setup, along with automated testing. The result was a more feature-rich, compliant platform with live messaging, IVR, refill management, patient management, marketing tools, and analytics in one view. The case study also highlights stronger ownership and proactive problem-solving from Excellarate, helping Digital Pharmacist move faster with fewer validation cycles and improved operational visibility.

Digital Pharmacist

Rob Soule

Director of Engineering