Case Study: Oklahoma Electric Cooperative boosts energy conservation and customer satisfaction with Exceleron MyUsage Prepay

Oklahoma Electric Cooperative Sees Energy Conservation and Customer Satisfaction Using MyUsage Prepay

Oklahoma Electric Cooperative wanted to reduce write-offs and improve customer satisfaction, but its traditional deposit and disconnection approach created financial hardship for members and frustration for customer service staff. The cooperative turned to Exceleron’s MyUsage Prepay to offer a more flexible payment option and better manage bills for customers who struggled to pay on time.

Exceleron implemented MyUsage Prepay so Oklahoma Electric could integrate prepayment with its billing and meter systems, using nightly meter readings and automatic disconnect/reconnect functionality. The results were strong: customers using prepay reduced energy use by 12% on average, 85% reported being satisfied or very satisfied, 76% would recommend the service, and customer service call volume for payment disputes and disconnect issues declined.

Oklahoma Electric Cooperative

Charles Barton

Chief Financial Officer