Case Study: Oklahoma Electric Cooperative achieves higher customer satisfaction and energy conservation with Exceleron's MyUsage Prepay

Oklahoma Electric Cooperative reduces energy use 12% with Exceleron

Oklahoma Electric Cooperative, an electric utility, faced a challenge where its necessary financial practices, such as collecting large deposits and disconnection fees, created hardship for customers and resulted in low satisfaction. To reduce costly write-offs and improve its customer relationships, the utility partnered with vendor Exceleron to implement its MyUsage Prepay solution.

Exceleron's MyUsage Prepay system integrated with Oklahoma Electric's existing infrastructure, empowering customers to manage their own electricity usage and payments. The solution led to a 12% average reduction in energy consumption for enrolled customers and an 85% customer satisfaction rate. It also decreased customer service calls related to payments and disconnections, allowing the utility to reduce write-offs without acting as "the bad guy."

Oklahoma Electric Cooperative