Case Study: Mayfield Electric & Water Systems increases customer satisfaction and reduces bad debt with Exceleron’s MyUsage

Mayfield Electric & Water Systems reduces charge-offs by $20,000 a year with Exceleron

Mayfield Electric & Water Systems (MEWS) faced the challenge of protecting itself from financial risks, which led to extremely high deposit requirements for its customers. To address this, MEWS implemented Exceleron's MyUsage Prepay solution.

By using Exceleron's MyUsage, MEWS empowered its customers to take control of their energy payments and usage. The solution resulted in a significant increase in customer satisfaction and allowed MEWS to reduce its bad debt write-offs by approximately $20,000 per year. The vendor's product also eliminated the need for high deposits from customers.

Mayfield Electric & Water Systems