Case Study: a leading senior care organization achieves improved uptime and compliance with Excelencia i Tech Consulting's Oracle Fusion Managed Services

a leading senior care organization improves 24×7 Oracle Fusion support with Excelencia i Tech Consulting

Excelencia i Tech Consulting partnered with a leading senior care organization in North America that was struggling with frequent critical system incidents and a lack of structured governance for its Oracle Fusion environment. The client's challenges included slow resolution times for P1/P2 issues, limited after-hours support, and gaps in visibility across their Finance, HCM, EPM, and SCM modules.

Excelencia implemented a comprehensive Oracle Fusion Managed Services solution featuring 8x5 support with 24x7 on-call coverage, structured governance frameworks, and proactive optimization. This resulted in high system availability, improved audit readiness, and an enhanced user experience. The client achieved greater operational stability, reduced downtime, and was able to free its internal teams to focus on strategic goals.