Case Study: a national laboratory achieves faster STAT deliveries with Excel Courier dedicated drivers

National Laboratory's improves STAT 2-hour deliveries with Excel Courier

A national laboratory's vendor struggled to maintain on-time STAT deliveries for lab specimens during the COVID-19 pandemic, jeopardizing sample integrity and diagnostic accuracy. Excel Courier was engaged to implement a dedicated medical courier service fleet-replacement model to meet the critical 2-hour delivery window.

Excel Courier's solution used dedicated drivers, a relay system with secure lockboxes, and comprehensive training. This resulted in improved on-time rates, enhanced efficiency, and a maintained chain of custody for the laboratory's specimens.